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How Can We Help?

Or for further assistance, contact your local studio.

My Account

How do I create an account?Back to top

  • Click on Create an Account, located on the homepage or top right corner of any webpage
  • Fill out the short form located on the right half of the page and click Create Account button
  • Now you’re ready to claim a recent studio session or upload your personal photos and start creating memories!

I forgot my password, what should I do?Back to top

  • Go to the Log In page and click on Forgot Password (must be on full site, not mobile site)
  • You will be taken to a form that asks for the email address associated with your account
  • Enter your email address into the box and click Continue. A temporary password will be emailed to you
  • You may then Log In and change your password in the My Account section

My Images & Photos

How long until photos from my recent portrait studio session are available?Back to top

Portrait studio session images are typically uploaded to our site within 24-48 hours. If it has been more than 48 hours since your portrait session, contact your local portrait studio.

How do I claim my album?Back to top

Once your album has been uploaded to the site, you should receive an email which includes the Album Number & Password. Go to the Claim Album page, enter your info and click Find Album. Once your album is located, click Save To My Account. If you have not already done so, you will be prompted to Log In or Create an Account. Please note: You have 90 days to claim your album; your images will no longer be available after that time. If it has been more than 90 days, please contact your local studio.

I purchased/received the View & Share Online Service with my portrait session, how do I view my images?Back to top

Please see “How do I claim my album?” answer above or click here for instructions. Please contact your local portrait studio for additional assistance.

I had a recent portrait studio session, where can I find the Album Number & Password to claim my album?Back to top

Once your album has been uploaded to the site, you should receive an email which includes the Album Number & Password. The information is also located on your studio receipt. If you don’t have an email or receipt, you can obtain your Album Number & Password from your local portrait studio.

I received a This album cannot be found error when I entered my Album Number & Password.Back to top

Please double check you entered the correct Album Number & Password. Album Numbers are 11 digits and Passwords 5 alphanumeric characters. If you are confident this message was in error and it has been more than 48 hours since your portrait studio session, contact your local portrait studio.

I received a This album has already been claimed error when I entered my Album Number & Password.Back to top

Albums can only be claimed by one person, please ensure no one else in your family or household claimed the album first. If you are confident this message was in error, please contact your portrait studio.

Are all images from my session uploaded to the website?Back to top

Only original images will be uploaded to the website, not any enhanced/edited images or product configurations the associate may have created in the studio.

I purchased a Digital Download of my portrait session, how do I download my images?Back to top

Instructions for downloading your images are available here or you may contact your local portrait studio for additional assistance.

Who do I contact for questions about the images in my album?Back to top

If you have questions regarding your album’s image(s), including but not limited to quality, resolution, etc., please contact your portrait studio.

How do I share photos and albums with friends and family?Back to top

Log In or Create an Account, then click on My Photos to be taken to your Albums page. From the My Albums page it is easy to share entire albums or individual photos with others.

To share an album:
  • Select the album you wish to share from the left hand navigation. You will see all the images in that album displayed in the middle section of the page. Once the album is selected, click on the Share Album link
  • A window will appear with options to share via email. Once sent, recipients will receive an email with a link to your album. Please note: Recipients must create an account in order to view your album
  • You may also choose to share your album directly to Facebook or Twitter (please note: Facebook or Twitter Privacy Policy and Terms of Use will apply)
  • If sharing by email, be sure to check the box Allow sharing of this album to enable your recipients to share your album with others
To share a photo:
  • Select the photo you wish to share from within your album. You will see the image open in the middle section of the page with links underneath for various tasks
  • Select Share and follow instructions as noted above for sharing an album. You may also select Share Photo on the right hand navigation

How long will my session and personal photos remain on your site?Back to top

Photos Unlimited (and brands) offer free, unlimited storage of your online photos that you upload to your account as well as any claimed portrait studio session photos, as long as you remain an active member.

Active participation in the service is defined as having logged into your account on a specific website within the last 365 days. To protect you from losing access to your images/photos, we send notification emails to remind you that your photos will expire starting 45 days prior to your expiration date until your final notice at 15 days.

My Online Orders

The below is for assistance with online orders only. If you have questions or need to speak with someone about an order you placed at the studio, please contact your local studio.

How do I access Order Status and Order History?Back to top

After logging in, click on My Account located in the top right corner of every webpage. Then click View Order History to view pending & previous order details.

Can I track my order?Back to top

Shipment tracking will depend on which shipment method you select during Checkout. If tracking is available, it will be included in your shipping confirmation email.

What payment options are available?Back to top

We accept Visa & MasterCard credit cards.

What is your Return Policy?Back to top

If you are dissatisfied with your online order, please contact your local portrait studio within 5 days of receiving the order so we can investigate. We will reproduce the order correctly. Please note exceptions:

  • Spelling errors entered by customer – we do not proofread or correct any text entered by the customer, such as punctuation or spelling
  • Using poor quality images – poor quality images, such as from the use of low-resolution images or lower quality images. A warning will appear if you select a low resolution image – you may continue to use the image at that point, but at your own risk. Please see our Image Resolution Tips below
  • User-customizable features – enhancements, choice of finish, cropping, border selection, size, formatting, etc.

What is your Refund Policy?Back to top

If you are dissatisfied with your online order, please contact your local portrait studio within 5 days of receiving the order so we can investigate. We will reproduce the order correctly or issue a refund. Please note exceptions:

  • Spelling errors entered by customer – we do not proofread or correct any text entered by the customer, such as punctuation or spelling
  • Using poor quality images – poor quality images, such as from the use of low-resolution images or lower quality images. A warning will appear if you select a low resolution image – you may continue to use the image at that point, but at your own risk
  • Selected user-customizable features – enhancements, choice of finish, cropping, border selection, size, formatting, etc.

Also, please note that original shipping costs will not be refunded unless the entire order is returned.

Can I make changes to my online order once it's been submitted? What is your Cancellation Policy?Back to top

Please contact your portrait studio immediately, as we may be able to assist you in the error or correction of your order. Please include all relevant information as well as your order number. Please note: Orders that have already started printing in our lab cannot be cancelled or changed.

How do you calculate shipping?Back to top

Shipping/handling costs include the postage based on weight and also the cost of the packaging; order consolidation; verification; and sorting/packaging. Each product will incur its own delivery charge; but for your convenience (and at no extra cost) may try to consolidate products into one shipment if possible.

Image Resolution Tips

What resolution do my pictures need to be?Back to top

Most of today’s digital camera photos easily exceed our minimum recommended dimensions. Just set your camera to 3 megapixels or more. Products with larger print sizes, such as Canvas Prints and photo wall cling-sized prints, you should err on the side of higher resolution (over 10 megapixels isn't really necessary).

Note that Photos Unlimited (and brands) currently only accepts JPG or JPEG file formats.

Some additional quick tips:
  • If you want to crop your photo, we recommend doing so after uploading the original to Photos unlimited. It's easy, and the benefit is that you can adjust and change it easily
  • We warn you about low-resolution images. If your image doesn't meet our recommended resolutions, the image will display on our site with a warning. This is to help prevent dissatisfaction due to ordering something that may not print well. It may look okay online, but may not print well. Your best bet is to use a different image
  • Please check for overall image quality. Our system can check for resolution but can't check for quality/clarity/focus/composition of the image, so be sure to keep this in mind
  • Photos Unlimited (and brands) bases good "resolution" recommendation on the final resolution output of an image and therefore can't give a good recommendation on PPI (Pixels per Inch), LPI (Lines per Inch), or DPI (Dots per Inch). Please look at the final output resolution after the image is created to determine if it will print well on Photos Unlimited products, based on the above recommended resolutions

If you have an older digital camera or are using a lower-resolution setting to save space, we still recommend using a setting of at least 3 megapixels. Here are our recommended minimum resolutions

Original Image
Dimensions (in pixels)

Camera Equivalent

Recommended Print Sizes

Other Products
(use at least the indicated resolution)

Note

less than 640x480

< 0.3 megapixels

Wallets

Not recommended - please use higher resolution

While it's possible to get good 4x6 prints from this size, results may vary. We recommend a higher resolution whenever possible

640x480

0.3 megapixels

4x6

Address Labels

Minimum recommended resolution for 4x6 prints

1024x768

0.8 megapixels

4x6

4x8 photo cards, 4x6 prints

The is the ideal resolution for 4x6 prints

1152x864

~1 megapixel

5x7

Greeting cards and 5x5 prints

 

1600x1200

~2 megapixels

8x10

8x10 collages and prints


2000x1600

~3 megapixels

10x13, 11x14, 16x20, 20x20, 20x24

10x13 or larger collages, prints, canvas, metal and wall clings

 

2400x3600

~8 megapixels

24x36 and larger

24x36 and larger wall clings



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